Privacy Policy – Shusshh • I Come First 🌈
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Privacy Policy

The SHUSSHH Platform is operated by GAURAV CHUGH . Trade name - WOMENOIRE FASHION , Constitution of Business - Proprietorship (“Company,” “we,” “us,” or “our”), located at 9/101, GEETA COLONY, DELHI, East Delhi, India - 110031. This Privacy Policy (“Policy”) outlines how we collect, retain, share, store, and process your data and information. We may update this Policy periodically, so please review this page regularly. Your continued use of the Platform after updates constitutes your consent to the revised Policy. If you disagree with any part of this Policy, please discontinue using our Platform immediately. This Policy is also governed by our Terms of Use, available here.

  1. Information We Collect

We collect data to provide you access to our Platform and Products. By using the Platform, you consent to the collection of data as described below.

1.1 Data Provided by You

We collect information that you actively input into the Platform, including:

  1. a) SHUSSHH Account Data
  • Account Creation and Updates: Name, phone number, email ID, delivery address (home or office), date of birth, unique User ID, and password.
  • Additional Data: We may request further information to verify your details or for additional features.
  • Optional Data: Gender, sexual preference, and orientation for certain services, information, or surveys. This data is not mandatory but may limit access to specific content or services.
  • Anonymous Sharing: Queries and information for “Ask the Sexpert” services may be shared anonymously on our Platform and social media.
  1. b) Feedback and Other Data
  • Communication: Emails, calls to our customer service, social media interactions, and other communication methods.
  • Participation: Data from referral programs, discount code usage, feedback, comments, crash reports, and lag reports.

1.2 Data Collected from Platform Use

We collect data generated from your interaction with the Platform, including:

  1. a) Platform Usage Data
  • Interaction Data: Access dates and times, viewed features or pages, crashes, system activity, browser type, and third-party sites or services used before or during interaction.
  1. b) Device Data
  • Device Information: Hardware models, IP address, operating systems and versions, software, languages, unique device identifiers, serial numbers, browser type, mobile app, file names and types, and plugins.
  1. c) Purchase Data
  • Transaction Data: Products added to cart, purchases, amounts spent, and payment methods used.
  1. d) Cookies, Log Files, Web Beacons, and Tracking Pixels
  • Tracking Technologies: Cookies, log files, web beacons, and tracking pixels to understand navigation and preferences. We use both session and persistent cookies, log files to track actions, and web beacons to record browsing information.

1.3 Information from Third Parties

We may receive information about you from third parties, including business partners, technical subcontractors, analytics providers, and search information providers. This data may be combined with data collected under Section 1.2.

  1. Use of Collected Data

We use the collected data for the following purposes:

2.1 Enabling the Platform

  • Account Management: Creating and updating your SHUSSHH Account.
  • Order Fulfillment: Processing payments, arranging shipping, providing invoices and confirmations, and delivering products.
  • Advice: Providing sexual health and wellness advice.
  • Risk Management: Screening orders for potential risk or fraud.
  • Operations: Conducting internal operations, troubleshooting, data analysis, testing, research, and monitoring usage trends.

2.2 Creating Detailed User Profiles

We aggregate data to create user profiles for better understanding and improved service provision.

2.3 Research and Development

We use data for research, product development, piloting new products, and enhancing the UI/UX experience.

2.4 Customer Support and Communication

We use data to provide customer support and train customer service executives. We may add features for direct communication through the Platform.

2.5 Marketing and Outreach

We use data for marketing our products, including sharing feedback, ratings, and screen names for promotional purposes.

2.6 Fraud Detection and Misuse Prevention

We use data to detect and prevent fraudulent or misuse of the Platform features.

2.7 Legal Compliance

We use data to address legal claims or disputes and comply with applicable laws and regulations.

  1. Sharing of Data

We do not share personal data with third parties unless necessary. We share data in the following ways:

3.1 Service Providers

We share information with third-party service providers, such as Shopify, to facilitate Platform functionalities and provide products and services.

3.2 Change in Control

In the event of a corporate restructuring, merger, or sale of assets, we may disclose our databases and information.

3.3 Law Enforcement

We may disclose information to comply with laws, regulations, or legal processes as required or appropriate.

  1. Your Rights

You have control over your data. Contact us at hello@shusshh.com or support@shusshh.in to exercise your rights:

4.1 Right to Rectification

You can update inaccurate, incomplete, or outdated data.

4.2 Right to Erasure

You can request the deletion of your data, provided it is no longer required and there is no legal obligation to retain it.

4.3 Right to Confirmation and Access

You can request confirmation of whether your data is being processed and a summary of such data.

4.4 Right to Withdraw Consent

You can withdraw consent for specific data processing. Note that this may affect access to certain parts of the Platform and services.

4.5 Right to Opt-Out

You can opt-out of receiving promotional emails and messages. However, you will still receive transactional messages about your purchases.

  1. Consent

By using the Platform, you agree to this Policy and our data processing practices. If you do not agree, please stop using the Platform.

  1. Data Retention

We retain your data to provide, improve, and personalize our Platform, contact you about your account, offer customer service, personalize marketing, and prevent fraudulent activities. We do not retain personal data longer than necessary.

  1. Data Security

We use appropriate security measures to protect your data. Data transfer between your device and us is generally encrypted (TLS encryption). However, no method of transmission over the Internet or electronic storage is 100% secure.

  1. Cross-Border Data Transfer

Personal data may be transferred to other countries with differing laws on data confidentiality. We use best practices to ensure your data is protected during such transfers.

  1. Children's Privacy

Our website is for adults 21 years and above. We do not knowingly collect data from minors. If you are a parent or guardian of a minor who has provided data, please contact us to delete it.

  1. Communications from Us

We may send you Platform-related announcements when necessary.

Contacting Us

For questions or concerns about this Policy, contact us at support@shusshh.in.

This document was last updated on July 13, 2024.