Returns & Exchanges
Due to the intimate nature of our products, Shusshh is unable to accept returns or exchanges. Once delivered, all intimate products are considered final sale. However, we welcome your feedback on your purchase experience at hello@shusshh.com.
We do not offer returns unless the product arrives in a damaged or dysfunctional condition. We take great care to ensure our products reach you in pristine condition. If you receive a damaged or dysfunctional product, please email photos of the issue to hello@shusshh.com within 72 hours of receiving the product. Shusshh will work towards finding a resolution, which may include sending a complimentary product or, in certain cases, refunding the amount after a thorough review by our Quality Control team.
Please Note: Products purchased during sales or discounts are non-returnable and non-refundable.
Warranty
Shusshh offers a 100-day limited warranty on all our massagers against manufacturing defects, starting from the date of original purchase. If you receive a defective or non-functioning massager, please follow the steps below to claim your warranty:
- Contact Us: Email hello@shusshh.com within 100 days of your purchase.
- Provide Details: Describe the defect and attach photos and videos showcasing the issue with your massager.
- Proof of Purchase: Include your proof of purchase with your email.
Our team will review your claim and respond within 15 days. If the defect is verified, we will either replace the massager or, in certain cases, refund the total amount paid to your provided bank account.
P.S.: You must be 21+ years of age to claim your warranty on the massagers.
Additional Information
All warranty claims are subject to the sole discretion of Shusshh. We reserve the right to determine the eligibility of products under this warranty. This warranty is exclusive and replaces any other warranties, whether express or implied, including warranties of merchantability and fitness for a particular purpose.
Shusshh is not liable for any special, incidental, or consequential damages resulting from the use of our products or from any breach of warranty, contract, negligence, or other legal claims. This includes, but is not limited to, loss of savings or revenue, loss of profit, loss of use, third-party claims, or the cost of substitute equipment or services.
If you have any questions or need further assistance, please contact us at hello@shusshh.com.
